سياسة الإستبدال والإسترجاع

The customer has the right to maintain the product by Oya Company during the warranty period. The warranty for Oya's products is 4 years on electrical parts, 10 years free service (labor fees, maintenance visit fees). The customer has the right to replace or return the product if there is a problem that cannot be repaired. The warranty does not cover consumable parts that need to be replaced periodically. To maintain the warranty, the periodic maintenance schedule must be adhered to. The customer has the right to return the product within four days from the date of the order (before implementation and installation), and to exchange it within seven days from the date of the order (before implementation and installation). Electrical parts must not be exposed to water. Products must not be exposed to the sun or other weather factors directly. The product must not be tampered with or disassembled. The product must not be subjected to any installation, maintenance, or transportation work by another company.